How We Handle Your Data

Feel free to browse the Pixie Spirit Fest website, you can do so without sharing any personal information or accepting cookies.

However, if you want to receive our newsletter or place an order in our webshop, we will ask for some of your data. From that moment on, our privacy policy applies.

Below, we explain what information we collect, why we collect it, who has access, how long we keep it, and what your rights are.

Who is responsible for processing my personal data?

Pixie Spirit Events, located at Slangenburg 20 in Zwijndrecht, the Netherlands, is responsible for processing the data as described in this privacy policy.

But what exactly are personal data?

Personal data are any details that relate to you and can be directly linked to you. Examples include your name, email address, phone number, or home address. It also includes your IP address, customer number, and information about your order history and browsing behavior.

Whose data do we collect and how do we obtain it?

We collect personal data from everyone who has direct or indirect contact with Pixie Spirit Fest. This can include customers, newsletter subscribers, or contacts at partner organizations.

In most cases, we receive your data directly from you, for example, when you visit our website, place an order, create an account, sign up for updates, or contact us.

Sometimes we receive your data from someone else. For example, if someone orders a gift and sends it directly to you, we get your name and address from that person.

What data do we process and what do we use it for?

• For your order: We use your name, email address, delivery address(es), payment details, and phone number to process and deliver your order.

• For contact with us: If you email or call our customer service, we use your email or phone number and keep notes about the communication.

• For newsletters and emails: We use your email address if you place an order with us or subscribe.

• For mail alerts: If you sign up to be notified when a product is back in stock, we use your email address only for sending that alert.

• For your account: We store your name, addresses, phone number, email, order history, and delivery preferences in your account.

• For website visits: You can find more information about cookies and how we use them in our cookie policy. This also explains how to adjust your preferences.

• For reviews: When you write a review, you can choose whether your name is visible or if you prefer to use a nickname. You can also specify if we may contact you about your review.

Who has access to your data?

All our employees are bound by confidentiality and only handle your data when necessary for their work.

We also work with external partners who help with producing merchandise, delivery, payments, marketing, and website maintenance. Sometimes they need access to certain personal data, like your address for delivery or your email to update you on your order.

We only share the data necessary for their tasks, never more. We do not sell your data. We have agreements in place with these partners to regulate what they can and cannot do with your information.

How do we protect your data?

We handle your data carefully and treat it as confidential. Pixie Spirit Fest takes appropriate security measures to protect your personal data, including securing our website.

How long do we keep your data?

We keep your data as long as you are an active customer. By law, we retain your data for up to 7 years after your last order. After that, we will delete your data upon your request.

Your rights - you’re in control

You remain in control of your data at all times. Want to see what data we have, make changes, or request deletion? You can do this through your account or by emailing teampixie@pixiefest.nl.

Unsubscribing from the newsletter is easy; every email we send includes an unsubscribe link.

Questions?

We keep this privacy policy up to date with changes in privacy laws and our procedures. If you have questions about your data or our policy, please email teampixie@pixiefest.nl.

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