Webshop Privacy Policy

🧚🏻 But what exactly is personal data?

Personal data is any information that tells us something about you and can be directly traced back to you. For example, your name, email address, telephone number, or address. Your IP address, customer number, or information about your order history and browsing behavior also fall under this category.Personal data is any information that tells us something about you and can be directly traced back to you. For example, your name, email address, telephone number, or address. Your IP address, customer number, or information about your order history and browsing behavior also fall under this category.

🧚🏻 Whose personal data do we collect and how do we obtain it?

We collect personal data from everyone who has direct or indirect contact (or has had contact) with Pixie Spirit Fest. This may include customers, newsletter subscribers, or contact persons at our partners.

In most cases, we receive your data directly from you (for example, when you visit our website, place an order, create an account, sign up for updates, or contact us).

Sometimes we receive your data through someone else. For example, when someone orders a gift and has it sent directly to you. In that case, we receive your name and address details from that person.

🧚🏻 Which data do we process – and why?

For your order: We use your name, email address, delivery address(es), payment details, and telephone number to process and deliver your order.

For contacting us: If you email or call our customer service, we use your email address or telephone number and make notes about the contact.

For newsletters and emails: We use your email address for this if you order something from us or sign up yourself.

For email alerts: If you would like to receive an email when a product is back in stock, you provide us with your email address. We only use it for that one alert.

For your account: In your account, we store your name, addresses, telephone number, email address, previous orders, and delivery preferences.

For website visits: You can read more about cookies and how we use them in our cookie policy.

For reviews: If you write a review, you can choose whether your name is visible or whether you would prefer to use an alias. You can also indicate whether we may contact you about your review.

🧚🏻 Who has access to your data?

All our employees are subject to a duty of confidentiality and may only work with your data when this is necessary for their work.

We also work with external parties who help us with things such as producing our merchandise, delivery, payments, marketing, and keeping our website running. Sometimes they need access to certain personal data for this. For example, your address to deliver your package, or your email address to keep you informed about your order.

We only share the data that is genuinely necessary for their task, and no more. We do not sell your data, and we make clear agreements with these parties about what they may and may not do with your information.

🧚🏻 How is your data protected?

We handle your data carefully and always treat it confidentially. Pixie Spirit Fest takes appropriate security measures to protect your personal data, and this also applies to our website.

🧚🏻 How long do we keep your data?

We keep your data for as long as you are an active customer. In accordance with the statutory retention period, we keep your data for up to 7 years after your last order. If you would like us to delete it after that, we will do so at your request.

🧚🏻 Your rights, you are in control

You always remain in control of your own data. Would you like to know what data we have about you, make changes, or have it deleted? You can do this through your account or by sending an email to teampixie@pixiefest.nl.

Want to unsubscribe from the newsletter? It is very easy: you will find an unsubscribe link at the bottom of every email we send.

🧚🏻 Security

We do everything we can to keep your data safe. To prevent unauthorized access or disclosure, we have taken appropriate physical, electronic, and organizational measures to protect the data we collect online.

🧚🏻 Questions?

We keep this privacy policy up to date and adjust it if legislation or our working methods change. Do you have questions about your data or our policy? Then email teampixie@pixiefest.nl.